Parts Sales Representative - Concrete Products Division

Location: Vancouver, WA

Department: Parts Sales

Type: Full Time

Min. Experience: Mid Level

Over the past 80 years Columbia Machine, Inc. has become one of the world’s leading manufacturers of concrete products equipment and palletizing solutions, serving customers in over 100 countries. Located just across the river in Vancouver, WA right off of I-5 and just 10 minutes from downtown Portland, Columbia Machine is one of Vancouver’s largest employers. A family owned business since 1937, Columbia Machine offers a competitive benefits package including medical, dental and vision. If you are looking for a company that values its employees then log on to http://www.columbiamachine.com/ for more information.

Summary:  Serves customer by providing technical phone support; processing parts orders; resolving customer parts issues.

Essential Duties and Responsibilities:

  1. Establishes parts sales objectives by forecasting and developing annual part sales quotas; projecting expected sales volume and profit for existing as well as new products and services.
  2. Establishes and maintains selling prices by monitoring costs, competition, as well as supply and demand.
  3. Prepares parts orders by answering incoming calls; providing technical advice; verifying that product specifications are correct; clearly documenting the specifications/scope of the order.
  4. Minimizes customer downtime by answering incoming parts calls; providing technical advice; working with purchasing and/or production control to be able to quote customer accurate delivery time and expedite orders as needed.
  5. Minimizes cost of service to Columbia Machine and customer by working with customer to verify the orders they place are accurate and complete; work with engineering to identify needed conversions as well as replacement components for obsolete components.
  6. Prepares quotes by researching past history; analyzing product costs; working with engineering and purchasing to develop estimates.
  7. Maintains favorable customer relations by clearly reviewing expectations, i.e. payment terms, finance charges, hourly rates, warranty policy, RMA policy; notifying customer of pending credit related problems that may impede service; making courtesy calls.
  8. Assists in maintaining customer information by communicating changes to accounting; updating changes in Salesforce.
  9. Continuously improves operating efficiencies by participating in cross-functional teams; eliminating non-value-added activities; documenting processes; documenting procedures.
  10. Contributes to team effort by accomplishing results related to the corporate strategic plans.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:

Knowledge-

           Software

            Intermediate

Microsoft Office Suite (Word, Excel, PPt, Outlook)

ERP (InforM3 preferred)

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CRM (SalesForce.com)

Skills

            Advanced

Written and Oral Communication

English Language

Multi-tasking skills

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Project/Process Management

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Spanish preferred

Abilities

  • Ability to provide a respectful work environment for others
  • Ability to work well with others in a team atmosphere.
  • Strong customer service

Education and/or Experience:                                              

High School Diploma or GED required
Associate’s degree or vocational or technical school degree preferred
Mechanical and/or Electrical Aptitude preferred

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement.

Equal Opportunity Employer - Women and Minorities are encouraged to apply.  Columbia does participate in E-Verify.

To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com

 

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