Field Service Technician

Location: Vancouver, WA

Department: Palletizer Division

Type: Full Time

Min. Experience: Experienced

Over the past 80 years Columbia Machine, Inc. has become one of the world's leading manufacturers of concrete products equipment and palletizing solutions, serving customers in over 100 countries. Located just across the river in Vancouver, WA right off of I-5 and just 10 minutes from downtown Portland, Columbia Machine is one of Vancouver's largest employers. A family owned business since 1937, Columbia Machine offers a competitive benefits package including medical, dental, and vision. If you are looking for a company that values its employees then log on to http://www.columbiamachine.com/ for more information.

Summary: Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment.

Responsibilities:

  • Contributes to customer satisfaction
  • Supports customers with timely response to service requests that includes frequent travel up to 75%
  • Ensures proper electrical and mechanical installation
  • Finalizes the equipment commissioning process
  • Ensures that production schedule and profitability commitments are met
  • Assists with sales support
  • Documents project requirements
  • Utilizes SalesForce.com to manage customer relationships
  • Supports internal and external customer service
  • Provide After-Hours technical support
  • Contributes to the continuous improvement effort
  • Maintains professional and technical knowledge
  • Contributes to team effort
  • Participates in applicable SOP and SWI training

Note: Preference given to candidates residing in St. Louis, Chicago, Cincinnati and major cities in Florida.

Knowledge, skills and/or abilities:

         Knowledge

             Software

                Intermediate

  •  Microsoft Office Suite (Word, Excel, PPT, Outlook)

                Basic

  •  SalesForce.com

             Equipment Operation

                Advanced

  • PLC troubleshooting (program editing & network connections)
  • Specific Knowledge of RSLogix (PLC code/programming)
  • ControLogix (PLC code/programming)
  • PanelView

               Intermediate

  • Motion Control

         Skills

              Advanced

  • Analytical
  • Project/Process Managment
  • Computer/Technical
  • Organizational
  • Interpersonal Communication
  • Problem-Solving

             Intermediate

  • Written and Oral Communication

             Basic

  • Clerical/Secretarial

        Abilities 

  • Strong technical aptitude.
  • The ability to deal with abstract and concrete variables with high attention to detail.

Education and/or Experience:                                                      

  • High School or GED required
  • Vocational or technical training required
  • 3-5 years of experience

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement.

Equal Opportunity Employer - Women and Minorities are encouraged to apply.  Columbia does participate in E-Verify.

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